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Open Short support

Help with the Open Short browser extension: answers to common questions and how to reach us.

Frequently asked questions

Not working

I don't see the Open Short button. What can I do?

The button sits at the top of the action rail on the right of a Short, above the Like button. If it is missing:

  1. Reload the page. When you open a Short from YouTube’s home page or search results, YouTube changes the page without loading a new one, and Chrome does not start the extension. A reload (or opening the Short in a new tab) fixes this.
  2. Check that the extension is switched on at chrome://extensions.
  3. Make sure the address starts with https://www.youtube.com/shorts/. The button only appears on Shorts pages.
The button is there, but clicking it does nothing.

Reload the page and try again. If it still does not work, YouTube may have changed its page layout. Please email us the address of the Short so we can fix it quickly.

Does it work on the YouTube app or on m.youtube.com?

No. Open Short is a Chrome extension for the desktop site, www.youtube.com. Mobile apps and the mobile site cannot run Chrome extensions.

Using Open Short

Does it redirect every Short automatically?

No. The Shorts feed works as usual. Nothing changes until you click the button, and then only the Short you are watching opens in the regular player.

Can I go back to the Shorts feed?

Yes. The video opens in the same tab, so the browser’s back button takes you back to the Short.

Are there any settings?

No. There is nothing to set up: no popup, no options page.

Privacy

What does Open Short know about what I watch?

Nothing. It never records or sends which videos you watch. On first install it sends one anonymous count with the extension version, and that is all. The privacy policy has the details.

Uninstall

How do I remove Open Short?

Right-click the Open Short icon in Chrome’s toolbar (or in the puzzle piece menu) and choose Remove from Chrome. You can also remove it at chrome://extensions. It leaves nothing behind.

Still stuck?

Email us and tell us what happened, on which page, and your Chrome and extension version. A real person reads every message.

[email protected]

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