RedirMe support

Help with the RedirMe URL Shortener browser extension: answers to common questions and how to reach us.

Frequently asked questions

Not working

The popup says "Only web pages (http and https) can be shortened".

RedirMe shortens web pages only. Browser pages such as chrome:// addresses, extension pages, about: pages, local files (file://) and view-source: pages cannot be shortened, and nothing is sent to RedirMe for them. Open the web page you want to share and click the RedirMe button there.

The popup shows an error. What can I do?
  • “Network error. Please check your connection.” The extension could not reach RedirMe. Check your internet connection, then click Try Again.
  • “Unable to get the current page URL” Reload the tab and open the popup again.
  • Any other message comes from RedirMe, for example when it does not accept an address.

If the problem stays, please email us the message and the address you tried to shorten.

I don't see the RedirMe button in the toolbar.

Click the puzzle piece icon in Chrome’s toolbar and pin RedirMe URL Shortener. Also check that it is switched on at chrome://extensions.

Using RedirMe

How do I shorten a page?

Open the page and click the RedirMe button. The popup creates the short link right away. Click Copy to copy the full link, including https://. Below it you see the original address, so you can check what you shortened.

There is no keyboard shortcut by default. You can set one for “Activate the extension” at chrome://extensions/shortcuts.

Where can I see how often my link was clicked?

Click link info page in the popup. It opens the stats for that short link on redirme.com. For a QR code, visit redirme.com.

Why are my links not grouped with the ones I made on redirme.com?

Your links are grouped by a random guest ID. When you visit redirme.com in the same Chrome profile, the extension and the website share that ID. If the website already has an ID, the extension takes over the website’s one, so links made before that may stay under the old ID. Links made in another browser or Chrome profile use a different ID.

Privacy

What does RedirMe send, and when?

Only when you click the RedirMe button (or Try Again), the popup sends the address and title of that tab, with your guest ID, to api.redirme.com. Nothing is sent before you click, and no other tab is read. The extension never reads page content and has no analytics or ads.

Anyone with the short link can open the original address, so do not shorten private links, such as pages with a login token in the address. The privacy policy has the details.

Uninstall

How do I remove RedirMe, and what stays behind?

Right-click the RedirMe icon in Chrome’s toolbar (or in the puzzle piece menu) and choose Remove from Chrome. You can also remove it at chrome://extensions. This deletes the extension’s copy of your guest ID.

The short links you created stay on redirme.com and keep working. If you visited redirme.com, the website also keeps its own copy of the guest ID in that browser.

Still stuck?

Email us and tell us what happened, on which page, and your Chrome and extension version. A real person reads every message.

[email protected]

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