SafePass Guru support

Help with the SafePass Guru browser extension: answers to common questions and how to reach us.

Frequently asked questions

Not working

I don't see the key icon in a password field.

SafePass Guru only adds the icon to new password fields, on sign-up, password change and password reset forms. Login forms are left alone on purpose. When it is not sure, it shows no icon.

  • Click in the field, then right-click it and choose Generate password here, or press Alt+Shift+G.
  • Check that you did not hide the icon on this site: open the toolbar popup and look at Show icon on, or see Disabled sites in the settings.
  • Reload the tab. Tabs that were open before you installed or updated the extension need a reload.
Alt+Shift+G or "Generate password here" does nothing.
  • The cursor needs to be in a password or text field when you press the shortcut.
  • Chrome does not allow extensions on browser pages such as chrome:// or on the Chrome Web Store.
  • For files opened from your computer (file:// addresses), turn on Allow access to file URLs in the extension’s details at chrome://extensions.
  • Another extension may use the same shortcut. Check or change it at chrome://extensions/shortcuts.
  • Reload the page and try again.
It says the length was adjusted. Why?

Some fields set a minimum or maximum length. SafePass Guru follows those limits, so the password can be shorter or longer than your setting. The message “Length was adjusted to fit this field’s limits.” tells you when that happened.

Using SafePass Guru

A password was filled but I never saw it. How do I get it?

After filling, a Password filled message appears with Show and Copy buttons. You can also click the eye icon in the field, or turn on Always show filled passwords in the settings. If Recovery history is on, the password is also in the settings. Save it in your password manager before you leave the page.

How do I switch to passphrases or change the length?

The toolbar popup has a quick Password and Passphrase switch and a length slider. Click All settings for every option: character sets, Easy to say, Easy to read, URL safe, Filename safe, and for passphrases the number of words, separator and language.

How do I hide the icon on one site, or bring it back?

Right-click the page and untick Show generate icon on this site, or turn off Show icon on in the toolbar popup. To bring it back, tick it again, or click Enable next to the site under Disabled sites in the settings.

Does it copy passwords to my clipboard?

Only when you click Copy, or after filling when Copy to clipboard after filling is on. The clipboard is cleared again after the time in Clear clipboard after (seconds), 60 by default (0 turns clearing off). This is best effort: if you copy something else in another app in the meantime, the extension cannot tell.

Privacy

Does SafePass Guru send my passwords anywhere?

No. Passwords are generated in your browser and the extension makes no network requests at all. It writes into password fields but does not read passwords you type. The privacy policy has the details.

How safe is the recovery history?

The history is off by default. When you turn on Keep the last 10 generated passwords, those passwords are stored as plain text in chrome.storage.local in your Chrome profile on this device, with the site they were used on (or “popup” when copied from the popup). They are not encrypted and never synced, but anyone with access to your computer and browser profile could read them.

To clear it, open the settings and click Clear all under Recovery history, or Delete next to one entry. Turning the option off stops new entries but does not delete the ones already saved, so clear them first.

Uninstall

How do I remove SafePass Guru?

Right-click the SafePass Guru icon in Chrome’s toolbar (or in the puzzle piece menu) and choose Remove from Chrome. You can also remove it at chrome://extensions. This deletes your settings, the list of disabled sites and the recovery history. Passwords you filled into sites are not affected, so make sure they are saved in your password manager.

Still stuck?

Email us and tell us what happened, on which page, and your Chrome and extension version. A real person reads every message.

[email protected]

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