Username Generator support

Help with the Username Generator browser extension: answers to common questions and how to reach us.

Frequently asked questions

Not working

I don't see the icon in a username field. What can I do?
  1. Reload the page. Tabs that were already open when you installed or updated the extension need a reload.
  2. Check that you did not switch it off there. Right-click the field and open Username Generator. If it shows Enable on this field, Enable on this page or Enable on this domain, click that item to turn the icon back on.
  3. Check that the extension is switched on at chrome://extensions.

If the icon is still missing, the field may not be recognised. See the next question.

Which fields does it recognise?

Plain text fields whose name, id, label, placeholder or autocomplete setting points to a username or a name: username, login, handle, nickname, screen name, display name and first, last or full name. It looks for these English words, so a field that is only labelled in another language may not get the icon.

Email, password and hidden fields never get the icon. A website can also hide it on purpose with data-username-generator="false".

Are there pages where it never works?

Yes. Chrome does not let extensions run on its own pages (such as chrome:// addresses and the new tab page), on the Chrome Web Store or on other extensions’ pages. Files you open from your computer only work when you switch on Allow access to file URLs for the extension at chrome://extensions.

The sign-up form is inside a box from another site, and there is no icon.

Some forms load in an embedded frame. Right-click the username field and choose Username Generator > Generate Username. The extension then adds itself to that frame and opens the suggestions.

Using Username Generator

How do I switch the icon off for a site?

Right-click a field on that site, open Username Generator and choose Disable on this field, Disable on this page or Disable on this domain. To turn it back on, right-click a field there again and choose the matching Enable on this item. There is no list of switched off sites in the settings. Icons in other fields of the same page go away after a reload.

How do I change the style or length of the names?

Open the settings: click the puzzle piece icon in Chrome’s toolbar, click the three dots next to Username Generator and choose Options. Pick a Username Style, set the Username Length (Minimum and Maximum, from 3 to 30), switch Include Numbers and Include Symbols on or off and click Save Settings. The next list of suggestions uses them.

Does it check whether a name is still free?

No. Names are made up in your browser, without asking any website, so a suggestion may already be taken. Click the icon again for five new ones.

Privacy

Does Username Generator read what I type?

No. It only looks at field names and labels to find username fields, never at what you type. It makes no network requests and has no analytics or install ping. Your settings and the places where you switched the icon off stay in Chrome’s own storage. The privacy policy has the details.

Uninstall

How do I remove Username Generator?

Click the puzzle piece icon in Chrome’s toolbar, click the three dots next to Username Generator and choose Remove from Chrome. You can also remove it at chrome://extensions. Removing it deletes your settings and the list of fields, pages and sites where you switched it off.

Still stuck?

Email us and tell us what happened, on which page, and your Chrome and extension version. A real person reads every message.

[email protected]

← Back to Username Generator